ATTITUDE: At Beacham Memorial Hospital we believe that we are here to serve our patients. Our customer's/patient's most basic expectation is to be treated with courtesy. We are committed to providing the highest quality of service and meeting our patients' needs with utmost caring and courtesy. Our manners and their expression will convey our concern for and willingness to serve our patients. Remember everyone is your Customer !

APPEARANCE: Our appearance represents the Beacham Memorial Hospital organization. Therefore our grooming and dress will reflect our respect for our customers. While we are on duty, we will first consider our customers expectation's in how we present ourselves. We will take pride in our facility and do our part to maintain an uncluttered and litter free environment.

COMMUNICATION: The goal of communication, is understanding. We must be committed to listening attentively to our customers and co-workers in order to fully understand their needs. Close attention should be given to both verbal and nonverbal messages. Our messages to customers should be delivered with courtesy, clarity and care. We must speak in terms that can be easily understood to avoid confusing patients.

SENSE OF OWNERSHIP: Every Beacham Memorial Hospital employee must feel a sense of ownership towards his or her job. By this we mean taking pride in what we do. Feeling responsible for the outcomes of our effort, and recognizing our work as a reflection of ourselves. Take pride in this organization as if you owned it.

COMMITMENT TO CO-WORKERS: At Beacham Memorial Hospital, we are linked to one another by a common purpose; serving our patients and community. Our co-workers, therefore, are our teammates. They deserve our respect. Without their contributions, none of us could perform our jobs. Just as we rely on our fellow employees, they rely upon us. Each of us has an obligation to our co-workers.